Starter
Single use case, lighter orchestration. The right place to prove the model before expanding.
Talk to us →Platform tiers
Four tiers. One managed service.
Every tier includes the core Sophie platform — channels and actions, governed workflows, and the Governance Centre. What changes is the depth of orchestration, breadth of integrations, and level of optimisation capability. Taidotech operates all of it.
Growth
Multiple workflows, Microsoft 365 integration capability, the complete Governance Centre, and regulated-sector incident escalation. The recommended tier for most production deployments.
Talk to us →Pro
Adds Dynamics 365, Power Platform, simulation, A/B testing, and AI-assisted recommendations. For teams scaling across multiple use cases who want evidence-based optimisation.
Talk to us →Enterprise
Dedicated deployment, custom REST integrations, custom SLA, and the highest level of governance and compliance control. For the most demanding regulatory environments.
Talk to us →Feature comparison
The matrix shows which capabilities are available at each tier. Per-customer integration setup — including Microsoft 365 — is delivered as a one-off integration package priced separately from the monthly platform fee. See "How pricing works" below.
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Channels + voice | ||||
| Inbound AI voice, 24/7 | ✓ | ✓ | ✓ | ✓ |
| Responsive outbound (callbacks, reminders, follow-up) | — | ✓ | ✓ | ✓ |
| Campaign outbound (broadcast, mass notification) | — | — | ✓ | ✓ |
| Concurrent workflows | Single | Multiple | Multiple | Unlimited |
| Identification and operational classification | ||||
| Caller identification (phone number match) | ✓ | ✓ | ✓ | ✓ |
| Secondary verification methods | — | ✓ | ✓ | ✓ |
| Deterministic urgency classification | ✓ | ✓ | ✓ | ✓ |
| Regulated-sector incident escalation (SIRS, NDIS reportable incidents) | — | ✓ | ✓ | ✓ |
| Integrations (capability — per-system setup is a one-off package) | ||||
| Microsoft 365 (Teams, SharePoint, Excel, Outlook) | — | ✓ | ✓ | ✓ |
| Power Platform (trigger Taidotech-built flows) | — | — | ✓ | ✓ |
| Dynamics 365 CRM | — | — | ✓ | ✓ |
| Sector systems (rostering, case management, scheduling) | — | By arrangement | By arrangement | By arrangement |
| Custom REST integrations | — | — | — | ✓ |
| Custom enterprise system development | — | — | — | ✓ |
| Governance Centre | ||||
| Operations dashboard | ✓ | ✓ | ✓ | ✓ |
| Conversation review (transcript + on-demand audio) | ✓ | ✓ | ✓ | ✓ |
| Scheduled reporting (Excel / SharePoint) | — | ✓ | ✓ | ✓ |
| Contact journey analytics | — | — | ✓ | ✓ |
| Advanced analytics and benchmarking | — | — | ✓ | ✓ |
| Optimisation and testing | ||||
| Governed optimisation reviews | — | ✓ | ✓ | ✓ |
| Simulation lab | — | — | ✓ | ✓ |
| A/B testing | — | — | ✓ | ✓ |
| What-if analysis | — | — | ✓ | ✓ |
| AI-assisted recommendations | — | — | ✓ | ✓ |
| Governance and security | ||||
| Call transcription (redacted by default) | ✓ | ✓ | ✓ | ✓ |
| Audio recording capability (opt-in, default off) | ✓ | ✓ | ✓ | ✓ |
| Governed audit logs | ✓ | ✓ | ✓ | ✓ |
| Encryption in transit and at rest | ✓ | ✓ | ✓ | ✓ |
| User management (invite, edit, deactivate) | ✓ | ✓ | ✓ | ✓ |
| Advanced RBAC (custom roles, granular permissions) | — | — | ✓ | ✓ |
| Azure East Australia — data sovereignty | ✓ | ✓ | ✓ | ✓ |
| Dedicated deployment (own Azure tenant) | — | — | — | ✓ |
| Enhanced tenant isolation | — | — | — | ✓ |
| Support and onboarding | ||||
| Platform monitoring and issue resolution | ✓ | ✓ | ✓ | ✓ |
| Onboarding — conversation design and setup | ✓ | ✓ | ✓ | ✓ |
| Managed support included per month | Included | 5 hours | Priority | Custom SLA |
| Governance + compliance consulting per month | — | 2 hours | 4 hours | Unlimited |
| Named operational contact | — | ✓ | ✓ | ✓ |
| Named account manager (commercial + strategic) | — | — | — | ✓ |
How pricing works
Four components. One transparent bill.
Platform fee
Monthly subscription
Based on the tier you choose. Covers the platform, the Governance Centre, managed support, and all platform infrastructure. Billed monthly in advance.
Managed contact platform
Per-minute blended rate
One rate covers everything required to handle an interaction — telephony, speech recognition, speech synthesis, AI processing, orchestration, and downstream actions. No separate charges for any component. Billed monthly in arrears on actual usage.
Phone number
Dedicated inbound number
A dedicated inbound number provisioned for your use — local 03, 1300, or 1800. Nominal monthly cost confirmed during onboarding. One number included per deployment.
Integration setup
One-off, per integrated system
Each connected system — Microsoft 365, your rostering system, your CRM, your case management — is delivered as a one-off integration package covering app registration, scoping, data mapping, and testing. Quoted at onboarding based on the systems in scope.
Across all tiers
Every Sophie tier includes:
- Australian data sovereignty — Azure East Australia
- Call transcription (redacted by default)
- Audio capture capability — default off, opt-in
- Governed audit logs and traceability
- Encryption in transit and at rest
- Platform managed and operated by Taidotech
- Conversation design and prompt management
- Sophie does not self-modify in production
Not sure which tier fits?
Talk to us and we'll scope the right tier against your call volume and integration needs.